We live within 4 miles of 2 McDonalds restaurants, one either direction from our house. One has a play area with horrible service, the other no play area with great service.
Having 3 young kids, the bad service McDonalds with the play area usually wins out. We go there expecting to receive some sort of food, but know ahead of time that our order will not be right.
Here is what I’m talking about:
*Once when we were going through the drive thru, we saw 3 of the younger employees jumping over the counter, gross, icky gym shoes stomping all over it on their way over.
* Just last week I ordered one Big Mac Meal, One Kids Chicken Nuggets meal. I got two Big Macs. I couldn't possibly eat both, so I returned one. The worker looked at me like I just shot his dog, horrified that I would catch him in a mistake. I was trying to be nice..sheesh.
*The week before, the server gave me a large orange drink instead of a small kids orange drink. A 6 year old could never drink it. I tried to explain this to the worker, he looked at me like he was about to cry. (different employee than before)
*Once an employee at the drive-thru asked me for my pin # for my debit card, and I gave it to her out loud without thinking. She didn't empty my bank account. I was glad.
*My girls expect this McD's to get their order wrong every time, they know the drill. No ketchup, honey for their Nuggets, or enough straws.
*It was approximately 50 degrees in said play area last time I was there with Belle. Another Mom nicely asked an employee if they could please turn off the ceiling fans and turn up the heat. Our cheeseburgers were freezing. The worker said with passion, "It is a health regulation." We can NEVER turn off the fans. Then, "Can you please turn up the heat? Please?" The worker grumbled something to the manager and he grumbled something back. No heat for the play area.
If this McDonalds did not have a play area, I would never go again. But my kids like to play there.
And then there is the other McDonalds…they get my order right, they smile. They ask me if I want free coffee.
There is always the debate. Fun or service? Which do you prefer?
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